Booking & Cancellation

  1. All bookings are made with The Big Golf Company Ltd, Registered Company Number 15241496 (hereinafter referred to as "the Company"), whose registered office is Marron Bank, Branthwaite, Cumbria, CA14 4SZ, United Kingdom.


  2. The Company holds an Air Travel Organiser’s Licence (ATOL), licence No. 7282. For full information about financial protection and the ATOL Certificate, go to www.atol.org.uk/ATOLCertificate.


  3. The terms and conditions of all agreements made with the Company shall be subject to, and governed by, English law. Any disputes or claims are to be decided by the English courts under English law.


  4. Deposits are due at the time of booking, and the remaining balance is due 98 days (14 weeks) before departure. Failure to pay the balance on time may result in your holiday being cancelled. The Company will not accept any responsibility if it is unable to deliver your holiday due to non-payment of your balance.


  5. Once deposits are paid, they are non-refundable if you wish to cancel. Additionally, cancellation penalties detailed below will apply. It is strongly recommended that you have suitable and adequate travel cancellation insurance coverage from the time of booking.


  6. Cancellation of bookings must be notified in writing to The Big Golf Company Ltd at Marron Bank, Branthwaite, Cumbria, CA14 4SZ, United Kingdom, or by email to info@thebiggolfcompany.com. Cancellation charges, based on the date of written notification, are as follows: More than 90 days prior to departure: Loss of Deposit and any additional costs paid in advance by the Company. If cancelled 90 days or less prior to departure: 100% loss.


  7. We reserve the right to cancel any trip which does not have sufficient participation to make it financially viable. Notification of such cancellation will occur no less than 30 days before the departure date, even though this may be after final balances have been paid.


  8. Cancellation by the Company entitles you to a refund of fees paid, unless the cancellation was due to unforeseen government intervention, in which case actual costs incurred by the Company will be deducted from any refund.


  9. Efforts will be made to adhere to the planned itinerary, but changes may occur. The Company accepts no responsibility for such changes, however caused, and will make every effort to inform you of changes before departure.


  10. International flights are generally with national carriers. If the airline or type of aircraft is not identified at the time of print, flight details will be provided at least one month before departure.


  11. The Company’s ATOL number is 7282. When you buy an ATOL protected flight or flight-inclusive trip, you will receive an ATOL Certificate listing what is financially protected and who to contact if things go wrong.


  12. If services listed on the ATOL Certificate cannot be provided or you experience insolvency issues, the Trustees of the Air Travel Trust may provide payment or a benefit under the ATOL scheme, with certain conditions.


  13. Claims arising out of or relating to the non-provision of services, including against the Company or the travel agent, must be assigned to the Trustees of the Air Travel Trust in return for any payment or benefit received under the ATOL scheme.


  14. ‘Land only’ bookings are your responsibility; the Company cannot accept any financial liability for changes in travel plans due to alterations of trip dates, itinerary changes, or cancellations.


  15. The Company is not responsible for any missed connecting transport booked independently of the Company.


  16. Complaints must be immediately reported to your tour leader or representative. Formal written complaints must follow within 14 days of holiday completion.


  17. Your booking with the Company signifies acceptance of the Leader's authority. In certain cases, the Leader may require an individual to leave the group. No refund will be provided in these circumstances.


  18. The Company reserves the right to change the advertised trip leader or use local leaders for small group departures.


  19. Certain trips involve high-altitude travel with inherent risks, and trips to remote locations with limited infrastructures increase health risks. The Company is not responsible for illness, injury, or death except where caused by its negligence.


  20. The Company is not liable for any illness, injury, death, or loss of personal property not caused by the Company’s negligence.


  21. The Company cannot be held liable for consequences of strikes, industrial action, wars, sickness, quarantine, government intervention, weather conditions, and other untoward occurrences.


  22. You are responsible for securing comprehensive insurance coverage for the duration of the trip, including but not limited to cancellation, medical expenses, injury, death, and repatriation costs.


  23. Only a Director of the Company can authorize refunds or additional services, and the Company is not bound by any promises unless made by a Director.


  24. No refunds or compensation will be provided for clients leaving a trip at any stage, unless agreed by the Director of the Company.


  25. The Company reserves the right to change advertised prices and add a fuel supplement to holiday prices due to cost increases. Prices may increase no later than 30 days before departure, and such changes will be communicated via an Amendment Invoice.


  26. Flight components of trips are subject to the terms of the airline concerned.


  27. Decisions to travel against FCDO, US State Department, or other advisory body advice will be treated as voluntary cancellations, with standard cancellation charges applying.


  28. Non-UK Nationals should consult their government for travel advice. The Company will adhere to UK Foreign Office guidance.


  29. Consent is given for the Company and its affiliates to use photographs and video footage of you for publicity purposes when you make a booking.


  30. The deposit for a booking assumes the client’s understanding and acceptance of these terms and conditions.


  31. Covid-19 considerations have been detailed, including implications of FCDO or US State Department advice, insurance recommendations, and cancellation terms.Terms and Conditions last updated on 2 April 2024.